1. Introduction
Welcome to AfroBox.co.uk! We aim to provide the best shipping options to ensure your items arrive promptly and in excellent condition. Our shipping policy is tailored to accommodate the weight of your items, ensuring fairness and transparency in delivery costs.
2. Shipping Rates
Shipping costs are determined based on the total weight of your order and the destination address. The rates are as follows:
• Lightweight Items (0 - 1kg): £3.99
• Medium Items (1.1kg - 5kg): £7.99
• Heavy Items (5.1kg - 10kg): £12.99
• Bulk Orders (Above 10kg): £15.99 + £1.50 per additional kilogram
3. Delivery Zones
We currently deliver to all locations within the United Kingdom. For international deliveries, please get in touch with us directly at info@afrobox.co.uk for custom shipping arrangements.
4. Packaging and Handling
• We take great care in packaging your items to ensure freshness and safety during transit.
• Perishable goods such as smoked catfish, fresh taro leaves, and soursop are packaged with temperature-sensitive materials where applicable.
• Fragile items, including honey jars and shea butter, are wrapped securely to prevent damage.
5. Delivery Timeframes
• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days (additional charges apply)
• Custom Orders: Shipping time will vary based on the order details
Delivery times may vary due to public holidays or unforeseen circumstances.
6. Order Tracking
All orders include a tracking number, which will be emailed to you upon dispatch. You can use this to monitor your shipment’s progress.
7. Free Shipping Offers
We provide free shipping on orders over £100 (within the UK) that weigh under 10kg. Orders exceeding this weight may incur a nominal fee.
8. Returns and Refunds
• Items damaged in transit must be reported within 48 hours of receipt for a replacement or refund.
• Due to the nature of perishable goods, these items are non-refundable unless proven defective upon delivery.
9. Contact Us
If you have any questions or concerns about shipping, please reach out to us at:
Email: info@afrobox.co.uk
Phone: +44 20 3832 0237
Thank you for choosing AfroBox.co.uk! We’re dedicated to delivering quality products straight to your doorstep.