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  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • How do your fruit and veg compare to the supermarkets?
    A: We provide you fresh produce that has been picked transported and then delivered straight to you on the same day. It doesn’t sit on a shelf and need rotating then reducing when we are involved. The size of the produce we get is often larger than supermarkets as we don’t have to worry about shelf space. It is frequently a little different to the supermarkets – you don’t often see yellow courgettes or a purple cauliflower and we add these surprises into your boxes whenever we come across something a little different. In addition, the quality of our products are so much better than the equivalent in the supermarkets. Don't take our word for it...check out our reviews on our Facebook page! We don’t have waste produce, we buy to order and it is fresh each week. As important is that you won't have to go to your supermarket to shop for your fruit and veg - therefore avoiding contact with other people. We pick all our items using PPE and as the produce is fresh, you can guarantee that our items haven't been picked up time and time again by different people as is the case in supermarkets!
  • Is it plastic free?
    With the transit of products and to prevent damage in transit some of the produce is collected already in wrap. A lot of the producers are aware of the environmental impact of this and have already reduced the amount of non reusable plastics and where possible we switch to these producers. Where this isn’t possible we don’t hide that plastic was used by unwrapping it before it gets to you but we look to improve as time goes on.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
  • How does ordering and delivery work?
    This is how our ordering and delivery works with AfroBox 1. Browse to our site 2. Choose plan that suits you 3. Orders are delivered twice weekly. One Saturdays and Wednesdays 4. Receive your email confirmation that your order has been placed 5. Receive order delivery date and tracking information
  • WHAT IS YOUR REFUND POLICY?
    At The AfroBox, we want our customers to be completely satisfied with their orders. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. This means all our products must be of satisfactory quality, fit for purpose and as described. We pick and pack the freshest, best produce so that you don't have to. Perishable goods We can only offer refunds for perishable items if they arrive damaged. If there are issues with your item, we are happy to offer you a refund for the amount of the damaged item. Please contact us via email on returns@afrobox.co.uk A member of our customer service team will assist you as soon as possible. Non-Perishable goods If you change your mind about a non-perishable item, you can return it to us within 28 days of your delivery. We do ask that you return products in their original packaging and unused. If a product's seal has been opened or used, we cannot accept a return.
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